Frequently Asked Questions

Please read our FAQ before sending us a message.

Our store is located at 1/570 Swanson Road, Swanson. Best entrance is from Airdrie Road off Swanson Road. Open Mon to Fri 9am-5pm and Sat 9am-1pm. Closed Sunday & Public Holidays – Ph: 098335211

What are the delivery charges for orders from the Online Shop?
We use Poste Haste, which is more cost effective for the customer. Auckland Customers  $8.20 – per 25kg or 0.2 cube for delivery service Urban Auckland wide. (Next day service) $11.90 – per 25kgor 0.2 cube for delivery service Rural Auckland wide. NOTE: If you have RD? on you address you will need a rural courier ticket. (2 – 3 day service) (From Helensville / Orewa to Waiuku / Pokeno / Clevedon) Outside of Auckland $10.50 per 15kg ($5.50 extra for 10kg excess label to a max of 25kg) (From Whangarei to Hamilton / Rotorua / Whakatana / Tauranga)
Which payment methods are accepted in the Online Shop?
Payment Options & Terms
  • Cash
  • Internet Banking
  • Bank Deposit
  • Cheque (banked) before goods sent
  • Shop Only – Eftpos, Mastercard, Visa
Website – Internet Banking, Mastercard, Visa & PayPal
How long will delivery take?
Delivery is within 2 to 3 days unless we have contacted you otherwise for whatever reason.
How secure is shopping in the Online Shop? Is my data protected?
We do not disclose / sell any of your personal information given or obtained by us and take personal privacy of our customers very seriously. Our online store is automatically kept up to date with any security patches or issues to make sure everyone's information is kept private, safe & secure.
What exactly happens after ordering?
You choose the product/s and type of delivery you require. Make you way through the payment process. Once payment has been confirmed, your order is sent to our store for processing and dispatch on the courier. You will also receive a tracking number to track your parcel/s so you know where they are.
Do I receive an invoice for my order?
Yes, you receive the confirmation invoice via email. If you require a GST invoice for business purposes, please send us an email and we can send it through to you 

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